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CENTECH VIETNAM JSC

Address: No. 91-93, Lane 5, An Phu Ward, District 2, HCM City
Telephone: (+84) 24 6663 2426
Hotline: (+84) 961 739 336
Email: centech@centechvn.com
Operation Time: all weekdays (except Sunday and National Holidays)

Warranty Policy

Quality Policy

The company is committed to providing genuine goods, the right type and specifications, new 100%, fully compliance to manufacturer's standards.

 

Warranty Period

The warranty period is based on the manufacturer's specifications for all technical issues.

The warranty period is calculated from the date of delivery to the customer.

 

Scope of Warranty

The product is defective, malfunctioned due to manufacturer's fault (technical breakdowns, design errors, contents, hidden/ internal faults, different from the manufacturer's published quality standards) which is found out by Customers during warranty period of the product.


* Following cases will not be under warranty:

  • Product is out of warranty period.
  • The product is damaged due to mechanical impact caused by falling, colliding that give shattering, fractures, scratches, dents, dampness, water leaks, or caused by natural disasters.
  • The product is damaged due to improper usage, wrong voltage ...
  • Disassembled, repaired on discretion of customers or technicians that are not authorized by Centech.

 

IMPLEMENTATION OF GOODS WARRANTY

In the event of detecting any malfunction or defects, customers should keep the original status and promptly notify Centech. Centech will send technicians to inspect (for goods under warranty on the spot) or Customers bring the good to the Centech Office for inspection.

In the case of faulty goods under warranty, Centech will make proper repair or replacement measures which are free of charge to customers.

 

ADDRESS OF RECEIVING WARRANTY INFORMATION

Customer Care Department - Centech Company
Address: No. 26 Lot D21, Dele Geleximco, Le Trong Tan Street, Duong Noi Ward, Ha Dong District, Hanoi

Phone: (+84) 24 6663 2426

Hotline: (+84) 961 739 336

E-mail: centech@centechvn.com